We accept the following:
If you decide to use
PayPal, Venmo, ApplePay, or Google Pay, you’ll be taken to their website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
We aim to process refunds within three days of an item being returned to us. Once we’ve received and inspected your return we will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund.
Several Natural Solutions products contain glandulars.
EnerSync bottles are not available for purchase as this product is solely used for imprinting purposes. Natural Solutions does not have access to the information needed to imprint each bottle as this information is private and accessible only by your practitioner.
Please reach out to your practitioner to obtain EnerSync bottles.
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://nsdirectorder.com/account/register and follow the instructions on-screen.
Unfortunately, we do not accept any phone orders. Customer Direct Ordering is done through an online-only program and is solely designed to work with nsdirectorder.com.
We are more than happy to answer any questions you have by phone.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@naturalsolutionsphc.com just in case there’s a problem with your order.
Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Packages are shipped via USPS and UPS depending on package size.
Orders placed before 3pm EST during normal business hours will be shipped out the same day.
Orders placed after 3pm EST or outside of normal business hours will be shipped out the next business day*
*Exceptions made for orders containing out-of-stock items or unforeseen shipping delays.
Yes. You'll receive a shipment email with tracking information when the order has been processed and your order page will be updated with tracking information which you can use to check the progress of your order online.
You can also use the help button (located bottom right) to receive updates to your order.
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on delivery location. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Always check your tracking information for expected delivery dates.
If an item in your order goes on backorder, we'll contact you as soon as possible via email to let you know. At that time, you'll have two options:
We appreciate your understanding!
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@naturalsolutionsphc.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
International orders are not currently accepted at this time.
Returns
We have a 30-day return policy, which means you have 30 days after purchase to request a return.
To be eligible for a return, your item must be in the good condition and unopened. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@naturalsolutionsphc.com.
If your return is accepted, we’ll send instructions on how and where to send your package. We are not liable for shipping costs incurred on returned items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@naturalsolutionsphc.com.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@naturalsolutionsphc.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To be eligible for a return, the item must have been received less than 30-days prior, must be in the good condition, and unopened.
To start a return, contact us at info@naturalsolutionsphc.com with proof of purchase.
If your return is accepted, we’ll send instructions on how and where to send your package. We are not liable for shipping costs incurred on returned items. Items sent back to us without first requesting a return will not be accepted.
In the rare event that your order arrives damaged or faulty, please take photos of the product(s) in question and the package they arrived in and email us at info@naturalsolutionsphc.com with the details.
Each occurrence will be handled on a case-by-case basis.
If you believe your order is missing an item, contact us either by phone (229) 777-7712 or by email info@naturalsolutionsphc.com.
Claims for shortages must be made within 5 days of receiving merchandise.
Each occurrence will be handled on a case-by-case basis.
*Some items may be missing due to back-orders. If this is the case, you should have been contacted prior in regard to your options.
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we may evaluate the issue and address it appropriately.
Defective or damaged products are eligible for refund or replacement within 30 days.
Notify info@naturalsolutionsphc.com of defective or damaged products within 30 days of receiving the product to start the process of refunding or replacement.
Unfortunately, we cannot accept returns on sale items or gift cards.
